How can I turn off ECO mode permanently?

[VC5]

How can I turn off ECO mode permanently on my Nest? It’s over 100 degrees in Texas and my thermostat has a mind of its own that leaves my family sweating far too often. I have set the schedule and it still goes into ECO mode between time frames. I see how to stop it from going into the mode when I am away, but while I am home sleeping, I can’t get ECO mode to turn off. How can I disable it permanently?

[David_K]

Try these steps:

1. Open the Google Nest app.
2. Select your thermostat.
3. Select the Mode option in the lower left and set the mode to Heat/Cool.
4. Select the Eco option in the lower center and end Eco Temperatures on all thermostats.

If you also want to stop it adjusting based on home/away assist and the auto-schedule features, select the Gear icon in the upper right and turn off the Home/Away Assist and Auto-Schedule options.

[VC5]

My Nest app will only allow me to select an option to turn on ECO mode for all thermostats, but not cancel. I did go to Heat/Cool and mix some things up there so we’ll see if that does the trick. Thanks for your help. 

[Jenelyn_O]

Hi folks,

Thanks for reaching out and for being a step ahead of us. Please continue monitoring your Nest Thermostat and let us know if anything comes up or if the issue persists, as we'll be willing to assist you further. 

You can check out this support article for your additional reference on how to stop Eco. 

I appreciate the help, @davidking.

Best,

Jenelyn

[Katyb83]

@Jenelyn_O - what options are available to stop eco mode, when in the nest app and the only option is to set eco indefinitely or to cancel changing the end time. I do not see the option to STOP eco mode.

This is a thermostat 1.4 model 

[Jenelyn_O]

Hey Katyb83,

Thanks for checking it with us. Could you please take a screenshot of what you only see in the app? It will help us to have a clear vision on what is the exact thing happening on your Nest app. Also, try to stop the Eco feature using the actual Nest Thermostat device. 

You can follow this guide:

1. Press the thermostat ring to open the Quick View menu.
2. Turn to Eco and press to select.
3. Select Stop Eco.

Regards,

Jenelyn

[Katyb83]

@Jenelyn_O - I do not have the ability to upload an image. Is there another way to share an image of what I am seeing?

[Jenelyn_O]

Hi there,

Please try to click this link then scroll down to your response and hit reply. Check for the camera icon or click the three horizontal dots to expand the toolbar. From there, you'll be able to reply and share a photo.

Keep me posted.

Kind regards,

Jenelyn

[zoeuvre]

Hi everyone, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[VC5]

I’m all set. Thank you. 

[zoeuvre]

Hi all,

@VC5, awesome! I'm glad to hear that everything has been sorted out. If you run into any more questions in the future, please feel free to create a new thread.
 

@Katyb83, I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Best regards,

Zoe

[Jenelyn_O]

Hi Katyb83,

Chiming in — I just want to check if you still need help. Please feel free to let us know.

I appreciate the help, Zoe.

Kind regards,

Jenelyn

[Jenelyn_O]

Hey Katyb83,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know. 

Cheers,

Jenelyn

[Katyb83]

@Jenelyn_O @Appreciate you checking in. After about 2.5hrs on the phone with the solutions team we are still not able to disable the eco temperature, so in the middle of the night and through the day eco is enable which is highly frustrating and uncomfortable and slightly dangerous give  it is 115 degrees in AZ these days.

I need to replace the nest thermostat since it doesn’t work.

[Jenelyn_O]

Hi Katyb83,

I'm sorry for the trouble this has caused you. We'd like to further check your case. Could you please provide your case ID? 

Kind regards,

Jenelyn

[Katyb83]

This was the original case number. I’m not sure if we got another case when we had to call back for the 100minute call in front of the thermostat where we were told it was fixed.

Case number: 9-9959000035117

[Jenelyn_O]

Hey Katyb83,

Thanks for providing your case ID. Based on it, you were supposed to reset your Nest Thermostat but wasn't able to proceed. Please let us try to reset the device and re-setup your thermostat to the Nest app. 
 

Give these steps a whirl:
 

1. Go to the Nest app, then choose the thermostat you want to reset.
2. Go to its settings, then remove the product.
3. Reinstall the Nest app.
4. Go to the actual device Settings.
5. Look for Reset by turning the ring.
6. Choose All Settings until it resets your thermostat.
7. Once your thermostat is back, proceed with the setup.
8. During setup, you'll see the page about Eco temperature that will give you an option for Heat to and Cool to, ensure to set Off to both of them. 
    

Best regards,

Jenelyn

[Jenelyn_O]

Hi there,

I just want to check if you managed to see my response above. Were you able to try the troubleshooting steps that I provided? Please let me know how it goes.

Thanks,

Jenelyn

[Katyb83]

@Jenelyn_O - the nest thermostat rest was completed through another phone call with the Nest team. We reset the nest and attempted to deactivate Eco in the call. We were not successful. Post system reset, the thermostat continues to move to eco temp.

[Jenelyn_O]

Hey Katyb83,

Thanks for keeping us in the loop. We'd like to investigate this case for you. Please fill out this form and let me know once you're done. 

Best,

Jenelyn

[Jenelyn_O]

Hi there Katyb83,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Thanks,

Jenelyn