How do I resolve a warranty return issue?

[pmarion]

I returned a nest thermostat under warranty. I have proof of delivery to Google.  Google is still sending me email asking when I will return the thermostat and warning me that I will soon be charged.
How do I speak with someone directly to provide proof of delivery and stop the warning emails?

 

[CoolingWizard]

You need to send them proof of purchase, where purchased, when purchased, and when installed.  That is the information Goggle Nest will require to process your warranty. 

AC Cooling Wizard

[pmarion]

They already issued the RMA and sent the advance replacement.  I returned it using the prepaid label they sent me.  The image I included in my original post shows it was returned.

I would like an employee to reply with direct (email or phone) contact information so I can get them to stop sending email stating that I need to return it to them.

[pmarion · Accepted solution]

Close topic.  I figured it out on my own.

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for lending a hand here, @CoolingWizard.

@pmarion, I'm glad to hear it was sorted out. If there’s anything else I can help you with, please let me know. Otherwise, this thread will be locked for 24 hours.

Regards,
Mark