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How do i check the status of my case

Community Member

My new Thermostat e is stuck on an arrow and home screen when powering on. Tried everything but nothing works and app cannot detect it also. Case was raised but i don't know the status of it as yet. Was promised that latest today will hear back but nothing. Can someone tell me how to check the status of my case? 


Community Member

similar issue with Wifi Connectivity - Case opened, but no response.  Case has been inactive for days now.  How can I get status on my case?

Community Member

Same problem here. Open case with an offer to replace. I responded about replacement, and I haven’t heard a word since.