How do i check the status of my case

[Manishr]

My new Thermostat e is stuck on an arrow and home screen when powering on. Tried everything but nothing works and app cannot detect it also. Case was raised but i don't know the status of it as yet. Was promised that latest today will hear back but nothing. Can someone tell me how to check the status of my case? 

[NestThermo]

similar issue with Wifi Connectivity - Case opened, but no response.  Case has been inactive for days now.  How can I get status on my case?

[Doorbelless]

Same problem here. Open case with an offer to replace. I responded about replacement, and I haven’t heard a word since.