How do setup up a new account if there is an existing account?

[wineguru007]

I purchased a home with a Nest thermostat and previous owner never gave me the Nest account info.  I cannot get the key code off the thermostat to setup my account. Any suggestions?  TY

[Frustratedddd]

Factory reset, and that will erase the previous owner

[MplsCustomer]

@wineguru007 

The previous owner was supposed to remove the thermostat from their Google Nest app or Google Home app (depending on the thermostat) and perform a factory reset:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

If the previous owner did NOT remove the thermostat, you may get a "connected to another account" error message when you try to install it, even if you perform a factory reset. You need to set it up on YOUR Google Nest app or Google Home app, depending on the thermostat.

If you have the "Nest Thermostat" (which is set up in the Google Home app), the QR code and the 6-character setup code are supposed to be on the back of the thermostat.

If you have the Nest Thermostat E or Nest Learning Thermostat, they are installed in the Google Nest app and you get the entry key from the thermostat itself.

https://support.google.com/googlenest/answer/9301088?hl=en#zippy=%2Cget-an-entry-key-to-connect-to-t...

[EdwardT]

Hi folks,

wineguru007, thanks for reaching out. I'd love to know more about this. Is your Nest Thermostat locked? If so, could you try connecting it to a computer and check if it's detecting a PLIST file?

Thanks for the help MplsCustomer and Frustratedddd.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward
 

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward