How long does it take for an advisor to send the nest thermostat rest info to my email?

[Queensreborn]

How long does it take for a rep to email me the nest thermostat rest information to my email?

[David_K]

I checked on your other topic here and saw you completed the form. I take it you haven't received an email from the team yet? Did you check your junk/spam folders?

[Queensreborn]

Yes I did check my junk mail and nothing is there. 

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry if you still didn't get an email from our support. I will do a follow up for this to ensure that you'll get one from them. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Queensreborn]

Thank you it’s getting warm here and I need to turn on my ac 

[Jenelyn_O]

Hi Queensreborn,

I understand. Please keep an eye on your inbox or messages as they will get in touch with you soon. 

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Best,

Jenelyn

[Queensreborn]

Yes I still have not received anything to show how to rest my thermostat 

[Queensreborn]

Is there any phone number where I can call someone?

[Jenelyn_O]

Hey  Queensreborn,

I'm sorry if you still didn't get any email from our team. You can go to our help center and follow the prompt there to speak to one of our support real time.

Thanks,

Jenelyn

[Queensreborn]

How long does it take for someone to get back to me with the information. It’s been two weeks almost. It doesn’t show in the help any phone numbers for live support. You don’t have any???

[Jenelyn_O]

Hey there,
 

I'm sorry that it is taking longer than usual. Unfortunately, there's no specific time they'll get in touch with you. The phone number for Nest is no longer available. You just need to click the link above and follow the prompt, then it will route you to get a representative without needing to dial any number.
 

Regards,

Jenelyn

[Dan_A]

Hey there Queensreborn,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best regards,

Dan