I forgot my pin to unlock my thermostat

[Queensreborn]

Can someone please help me I forgot my pin to unlock my nest thermostat and my thermostat is not on the app anymore

[David_K]

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Queensreborn]

I need help with my thermostat I forgot my unlock pin also

[Queensreborn]

Yes I do see the file

[Jenelyn_O]

Hi there,

Thanks for reaching out. To proceed, please fill out this form as I'll hand it over to our team. Please let me know once you're done. 

I appreciate your help, @David_K. 

Best,
Jenelyn

[Queensreborn]

I have completed the form

[Jenelyn_O]

Hey Queensreborn,

Thanks for that. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,
Jenelyn

[Queensreborn]

Ok thank you so much for your help with this issue 

[Jenelyn_O]

Hey Queensreborn,

No worries, I'm happy I was able to help. Please be advised that I'll be locking this thread after 24 hours. 

Best,
Jenelyn