08-25-2021 09:07 AM
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Original Poster: Chendanda Sanjay
08-25-2021 09:08 AM
Hi Chendanda,
Thank you for reaching out to us and welcome to the community! We'd be happy to help set up your 2nd generation Nest to your Home app. Let's see what's going on.
Are you seeing any error messages during the install, either on the device or on the app? Let us know which troubleshooting steps you've taken to set it up and which step you're stuck on.
I look forward to your reply. We're here to help!
-From Garrett DS, Community Specialist.