07-12-2023 04:46 PM
Bought the thermostat in November 2022; it worked ok (despite Wi-Fi connection issues), heater came on ... tried to turn on A/C this past week, and nothing happened. No air... Had two different HVAC guys come to, and both stated that the thermostat is not working; it's not the A/C unit. Tested it with a different thermostat, and works fine. Submitted a request for return/refund under warranty, and Google has or will not respond. No phone number to call, no email address...Hey Google, how do I address this warranty claim?
Answered! Go to the Recommended Answer.
07-17-2023 03:51 PM
Hi there,
I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.
I appreciate the help, Edmond.
Best,
jenelyn
07-16-2023 08:03 PM
Hello gwillis8159,
I'm sorry to hear about your experience on your Nest thermostat. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.
Thanks,
Edmond
07-17-2023 09:39 AM
I completed the form.
07-17-2023 03:51 PM
Hi there,
I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.
I appreciate the help, Edmond.
Best,
jenelyn