Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Reading Offline
My Nest is reading Offline on my phone/app. It says the battery is low, but it shouldn't especially since I removed it and charged it via USB. It's also giving me a w5 code unable to connect to the wifi?? I followed the instructions for troubleshooti...
Resolved! nest thermostat W5 error
A month or so ago nest thermostat lost wifi connection. Presents W5 error. Have tried all steps recommended for resolution with no success. Found article online that indicates this is a known issue and that it may not be possible to resolve and I nee...
Unable to reconnect Nest Thermostat...... help!!
We've had some electricians in today. After our power was switched on again, our Nest Thermostat didn't reconnect to the Heat Link box. The Heat Link is showing a solid yellow light. I held down the button for 10 seconds in an attempt to get it to fl...
Fan running all the time
I noticed my fan is running all the time but the fan settings say it is off. Help! I think it just started doing it.
Nest 3rd Gen not heating consistently
Hello, We have a new Nest Thermostat, that when installed and tested in the spring worked upon test. Then also has worked over a few cooler days this month. But as of last night it stopped heating. The report said it heated for three hours and then s...
Resolved! Nest thermostat gen3 battery failure
After a week of holiday I returned home, my nest gen3 was offline because it was out of power. After trying to load it with usb it only works a few hours. Resetting everything and emptying the netwerk settings don't help. Even if i reload with usb it...
I-Phone nest app
My nest app on my phone says offline, but my nest thermostat is working. I can't use my Google Home or phone to operate my Nest. My internet is working and have restarted my router and my modem--HELP
INest 3rd gen learning thermostat not heating my home
I have a hydronic system at my house. Not radiant floors or anything, but basically the water heater sends hot water to the coils in my ac unit and then air blows over the coils to heat up and disperse through vents in my house. I've been having prob...
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