How to get an alert if thermostat goes offline

[Jbihner]

We have nest thermostats in a vacation home, and occasionally I will get in to the app and see that a thermostat is not online. With the cameras I get an alert if they go offline, is there a way to get an alert if a thermostat goes offline?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. Try checking out this article that has a troubleshooter for connectivity issues with your Thermostat. 

Best Regards, 
Brad

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Brad.

Regards,
Ryan 
 

[Jbihner]

I did and it didn’t help. What I am trying to figure out is the following. I have a home I am not at all the time down south. Occasionally the drain on the furnace will get clogged which in turn shuts off the nest unit. Currently I have to go look at the app, and can either see the unit in which case I know everything is fine or can’t see it and know there is an issue. Trying to figure out how to get an alert if a nest thermostat goes offline / shuts down

[Ryan_G]

Hi Jbihner,

Thanks for the reply and we're sorry for the delay.

At the moment, offline and shut down status of your Nest Thermostat is not included in the notifications you're getting. We'll take this as feedback to improve our product and services.

We appreciate your feedback and your time here in the google Nest Community.

Regards,
Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Jbihner]

believe the bottom line is the device can not function as I have asked. Felt like a pretty simple ask. Only thing I can come up with is to have a network device monitor the thermostats and if one goes missing send me an alert?

[Ryan_G]

Hi Jbihner,

Thanks for being here in the Google Nest Community.

We are always looking for ways to improve our product and services by listening to your feedback. 

Again, thank you for sharing this to all of us here in the Google Nest Community.

Regards,

Ryan

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba