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How to remove owner from nest thermostat?

Gemgem
Community Member

Hi,

 how do I remove the owner from my nest thermostats who no longer lives in the same house???

27 REPLIES 27

RXShorty
Bronze
Bronze

Hi @Gemgem 

Check THIS link, it comes down to factory resetting the device and set it up like a new device within your Google Home. 😊

zoeuvre
Community Specialist
Community Specialist

Hi Gemgem,

 

I wanted to check and see if you managed to see the information that RXShorty has shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

 

Thanks for your help, @RXShorty

 

Best,

Zoe

Gemgem
Community Member

No couldn’t remove it any help???

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

Thanks for getting back to us. I'd like to take a look at this for you. 

 

Can you tell me what type of Nest Thermostat do you have? 

 

Regards,

Zoe 

Gemgem
Community Member

3rd generation round nest thermostat. My ex was the owner and now left so need to change it. Tried to reset it but still shows the same 

zoeuvre
Community Specialist
Community Specialist

Hi there, 

 

Thanks for getting back to us. You won't be able to remove the owner of the account on the Nest app since you were just invited as a family member to a home where the Nest Thermostat is added. However, what you can do is reset the thermostat back to default, and it will allow you to add it to your own Nest account by creating a new home where you should add it so that you can be the new owner of the Nest Thermostat. 

 

Let us know if you have any other questions. 

 

Best regards,

Zoe 

zoeuvre
Community Specialist
Community Specialist

Hey Gemgem, 

 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

 

Thanks,

Zoe

Gemgem
Community Member

No still not solved so any help to remove owner from the thermostat. Tried reset and didn’t work 

zoeuvre
Community Specialist
Community Specialist

Hello Gemgem,
 

It’s me again. I know it’s been a while, and I’m sorry for the delayed response. 
 

Can you go to your Nest Learning Thermostat Settings, then look for the option that says Nest app. From there, please check if it says none or connected. 

 

Best,

Zoe

Gemgem
Community Member

Can’t see where is says nest app Jist settings and option to restore

Jenelyn_O
Community Specialist
Community Specialist

Hey Gemgem,

 

Chiming in — you can find the option for Nest App on your actual Nest Thermostat device. Just go to your thermostat Quick View menu and select the gear icon for Settings. After that, turn the ring until you see the word Nest App. 

 

I appreciate your help, @RXShorty and Zoe.

 

Thanks,

Jenelyn

Gemgem
Community Member

It says this thermostat is connected to an account. But it’s my ex that has moved out. I’ve tried to reset it but it doesn’t remove them from being the owner 

Gemgem
Community Member

Do I need to delete the nest app and reinstall all?

Jenelyn_O
Community Specialist
Community Specialist

Hey Gemgem,

 

Thanks for the update. Reinstalling the app isn't necessary, but it might help. Let us try to perform an Account Connection reset on the actual Nest Thermostat. 

 

Please follow this guide:

 

  1. Do an Account Connection reset in your thermostat.
    1. Go to your thermostat Quick View menu
    2. Select the gear icon for Settings
    3. Turn the ring to look for Reset
    4. Choose Account Connection (Just follow the prompt until your thermostat restarts).
  2. Reconnect your thermostat to your Network.
    1. Settings > Network
  3. Check the status of your thermostat Nest app. 
    1. Go to your thermostat Quick View menu
    2. Select the gear icon for Settings
    3. Turn the ring until you see the word Nest app
    4. If it gives you your thermostat Entry Key therefore, you successfully removed it to the previous owner account and it's ready to add to your own account. 

Regards,

Jenelyn

Gemgem
Community Member

I don’t have account connection. 

I have 
 
restart 
Auto schedule
Away
Network
All Settings 

Jenelyn_O
Community Specialist
Community Specialist

Hi Gemgem,

 

For a clear vision of what you're seeing on your end, could you please take a photo of it and share it here? I would highly appreciate that.

 

Best,

Jenelyn

Gemgem
Community Member

image.jpg

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for the photo. If that is the case, the only option would be a factory reset. To proceed, please highlight the All settings option and continue with the prompt. Please be advised that it will delete the schedules you created if there is. 

 

Regards,

Jenelyn

Gemgem
Community Member

I’ve done a reset and it still keeps the same acpcint

holder 

Jenelyn_O
Community Specialist
Community Specialist

Hi Gemgem,

 

Could you please tell us a rundown on what you did after the factory reset? Were you able to finish the setup for Language, Equipment, Network, and Nest app? Did you get on the page that says Finished Setup?

 

Thanks,

Jenelyn

Gemgem
Community Member

Yes done all of that fine yet account holder still the same 

Gemgem
Community Member

The factory reset doesn’t remove them 

zoeuvre
Community Specialist
Community Specialist

Hello there, 

 

It’s me again. Are you seeing the owner of the account on the Nest Learning Thermostat or on the Nest app? 

 

Best,

Zoe

Gemgem
Community Member

On the nest app

zoeuvre
Community Specialist
Community Specialist

Hi there Gemgem, 

 

Thanks for reaching out again, and I'm sorry for the late response. The reason you still see the owner of the Nest Learning Thermostat on the app is because the thermostat was previously added there. You have to create your own Nest account so you can add the Nest Learning Thermostat to it and be the new owner of it.

 

Let us know if you have any other questions. We're happy to help. 

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@Gemgem, I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hello everyone,

 

@Gemgem, Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

Regards,

Zoe