12-12-2022 06:10 AM
Before installing our nest thermostat, our AC was working fantastic, ice cold, low humidity. Once we installed the nest, we realized the home was not cooling effectively. The thermostat would say that the temp is 69 F but the actual in house temp was 75 F on another sensor. Turning the fan on from the thermostat cools the place down temporarily, and the air is ice cold so we know it CAN cool, but it seems the AC is not cooling unless the fan is turned on. We’ve disconnected the thermostat and reconnected/set up multiple times, and we’ve been trying different settings in the app, but the thermostat is still recognizing the home as a cooler temp than it actually is. Now we’re almost 48 hrs since installation and our humidity is 78% and I can’t find any way to adjust that. It’s disgusting. Anybody know what the issue is?
12-15-2022 04:42 PM
Hey Goose21,
Thanks for posting and sorry for the delay.
A few questions:
Give these steps a try:
Keep us posted.
Best
Mel
12-18-2022 07:40 AM
Hi there,
Thanks for helping, Mel.
@Goose21, I'm checking back in. Were you able to do the steps shared by Mel? I'd be glad to hear from you; we'd like to make sure everything is working.
Regards,
Mark
12-19-2022 07:54 AM
Hi Goose21,
I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.
Regards,
Mark