Humity reading 10 percent too high

[Markra]

I have checked my 2 nest thermostats against 3 other reliable sensors. They both read 

[Jenelyn_O]

Hi Markra,

Thanks for reaching out. I'd love to help. Removing your Nest Thermostat display for a second, might help.

1. Remove the thermostat display from its base for about 5 seconds.
2. Reattach the display.
3. Wait for 10 seconds.

Please let me know how it goes.

Best,

Jenelyn

[Markra]

I tried this on both of my Nest thermostats and it worked on neither of them.  I see that this is a very common problem.  I did not notice it until the summer weather.  I have 3 different hygrometer that are in agreement at 10 to 12 percent lower.

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for the help here, Jenelyn.

@Markra, I'd love to know more about this. Could you gather its Signal strength value in the Network option under the Technical Info settings? Then, if you have a room thermometer, take a photo of the thermometer next to the Nest Thermostat. Both the thermometer and thermostat screens should be visible in the photo and show the difference in each other’s readouts.

I'll look forward to your response.

Regards,
Mark

[Markra]

 

Mark,

Pictures attached.  One is upstairs and one is downstairs.  Both Reading differences are s

 

 

imilar.  Signal strength show as strong on both Tstats. 

Thanks, Mark

 

[zoeuvre]

Hi folks,

I wanted to stop by and see how I could help.

@Markra, please follow the steps below in connecting your Nest Thermostat 2020 to WiFi. 

1. On the display, check for a message or notification about the network.
2. On the top left corner of the Google Home app, tap the + button. This will bring up the Add and manage screen.
3. Tap Set up device > New devices.
4. Choose a home if there are multiple existing homes. Once a home is selected, the Google Home app will scan for available devices.
5. From the list of devices, select Thermostat.
6. Scan the QR code in between the battery sockets underneath the thermostat display.
7. On the Let’s set up your Nest Thermostat screen, tap Next.
8. On the legal terms page, tap I agree.
9. There will be a prompt to add other Google Nest devices there any, as well as another prompt to migrate the Nest account if that has not yet been done.
10. From the Installing your thermostat screen, tap Already installed.
11. The Google Home will attempt to connect using Bluetooth. If the connection is successful, the Connecting screen will appear.
12. Choose the network from the list of available networks. Make sure the thermostat and the phone (or tablet) are connected to the same Wi-Fi connection.
13. Upon selecting the network, tap Get password.

Confirm that the thermostat is now able to connect to Wi-Fi and is no longer stuck on the incorrect temperature then let us know how it goes.

I appreciate your help, Jenelyn and Mark. 

Best,

Zoe

[Markra]

The problem is not connection to WIFI.  The problem is not the temperature reading.  The problem IS the humidity reads MUCH higher than actual as I tried to show in the pictures requested by Mark.  I cannot get an answer and just get passed around to another person.

[Markra · Accepted solution]

I cannot get an answer to this question.  If one searches on humidity reading in this forum it is obvious that high and abnormal readings are a common problem with the  Nest.  

[zoeuvre]

Hi there, 

Thanks for the follow-up information. Have you checked if your Nest Thermostat 2020's software version is up-to-date? You can go to its Settings > Software to identify. 

Regards,

Zoe

[zoeuvre]

Hello Markra, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there Markra, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best,

Zoe