Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest thermostat not connecting to wifi
Yesterday my Nest thermostat stopped seeing my wifi. I tried all the troubleshooting and all my other wifi products are working properly.
Not seeing wifi
Yesterday my Nest thermostat stopped seeing my wifi. It's the same router I have had since this was installed in May 2020. I tried all the troubleshooting and all my other wifi products are fine. What is the next step for this to work?
Heatlink 2nd Gen no power
Hi, our heatlink 2nd gen lost power several weeks ago. We’ve had electrician test the power supply, which is working, and we’ve tried restarting by holding the front button, but this didn’t work.Please can someone assist how I get a replacement heatl...
Adding C Wire Power Adapter
I am adding a C Wire adapter to my Nest Thermostat 2020. Can you confirm this wiring configuration for a 2 wire gas/heat only system: White wire with black stripe from adapter to "C" terminal, White wire from furnace to "W" terminal, White wire (no s...
Escalate a case
Hi there,I'd like to escalate my case and complain on the poor customer service dealing with a faulty nest thermostat. Case ID [9-8249000031865]I've provided all the right information and have tried to be as helpful as possible but I am still without...
Wiring 4 wire for the nest gen 3
converting from the ecobee lite to the nest gen3. Need some help understanding what the older black wire is considered (yellow or blue) by current standards, as there is no PEX on the nest.Thanks.
Resolved! Cannot get beyond m15 error when adding second Nest Thermostat to Network
The first Nest Learning thermostat set up without problems. However the second one consistently fails with the “cannot be added to my account error. “The suggested fix of resetting the device simply leads to repeated m15 errors each time I try to set...
Nest 3rd Gen - Relay Panel Chatter
Nest 3rd gen learning thermostats recently installed. C wire present and working. Rapid chatter on the relay panel. Chatter on the relay panel goes away when AC is disconnected. AC and Heating equipment recently serviced. What is the issue?
My nest thermostat won’t turn on boiler
My nest thermostat won’t turn on the boiler when I want heating
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