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I can’t access the thermostat to set it up

Hue
Community Member

everything is wired in the appropriate place but I can’t connect it to my iPhone or do it manually because it won’t respond when I tap ? 

2 REPLIES 2

Jenelyn_O
Community Specialist
Community Specialist

Hi Hue,

 

Thanks for reaching out in the Google Nest Community forum — I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Do you see any messages or codes on your thermostat screen? 

 

Best,

Jenelyn

Hue
Community Member

It’s not the high end , is the light version. I can not set it up through the app nor I am able to access manually. If I can do it manually I would be able to add the WiFi and set it but I can do neither one