05-26-2022 01:57 PM
I restarted and I also did factory reset but I don’t see current temperature of the house. I can see set temperature but I don’t see indoor temperature…
05-31-2022 05:03 PM
Hi Mrtkaya1111,
Thanks for reaching out. I'm sorry to hear that you're having an issue with viewing the current temperature in the app. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
05-31-2022 05:19 PM
Edward,
06-01-2022 12:49 PM
Hi Mrtkaya1111,
Thanks for the added information. Just to isolate the issue, could you try clearing the cache of the app and let us know if there are changes.
Thanks,
Edward
06-01-2022 01:15 PM
There is no change, I cleared the cache from safari but it did not solve the issue
06-01-2022 02:26 PM
Hi Mrtkaya1111,
Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
06-01-2022 02:28 PM
Not sure what form? I don’t see any attachment…
06-04-2022 03:08 PM
I am still awaiting a solution I can not see the current temperature
06-06-2022 10:49 AM
Hi Mrtkaya1111,
I apologize for the confusion. Please fill out this form so we can create a case for you.
Thanks,
Edward
06-06-2022 02:45 PM
Refresh this page and try again. Sorry, there was a problem with the form.
06-07-2022 10:45 AM
HI Mrtkaya1111,
I'm sorry to hear that you're having an issue with accessing the link, Could you try using this link? If it's still giving you the same message, is it possible to try it using a different device?
Thanks,
Edward
06-07-2022 11:21 AM
Edward I tried with Android phone and same issue, it doesn’t allow me to submit the form. Can you send me an email address so that I can provide information and you may be able to submit from your end
06-07-2022 02:46 PM
Hi Mrtkaya1111,
I apologize for the inconvenience. I'll be checking this with our team and give you an update about the form.
Thanks,
Edward
06-11-2022 08:45 AM
Hi Mrtkaya1111,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
06-11-2022 08:47 AM
Edward problem is still going on, I don’t see indoor temperature and the form you sent does not work… I am awaiting from you resolution path-forward - you were going to let me know how can I submit the form. The form you send t did not work with android and iphone
06-11-2022 09:17 AM
Same error message
Refresh this page and try again. Sorry, there was a problem with the form
06-11-2022 11:18 AM
Hi Mrtkaya1111,
Thanks for trying. I'll follow up with the team regarding this and I'll get back to you once I get an update.
Thanks,
Edward
06-14-2022 12:35 PM
Hi Mrtkaya1111,
I created a case for this issue and forwarded it to our team. We will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.
Thanks,
Edward
06-11-2022 09:14 AM
Hi Mrtkaya1111,
Thanks for the response. Could you try filling out the form again using the link that we provided above? Let us know if it's still not working.
Thanks,
Edward