W5 Error

[Goody74]

Our Nest will not connect to internet and is showing a W5 error.  We have done all the trouble shooting suggestions and nothing is working.  What is the next step or a different solution?

[MelbaDT]

Hey Goody74, 

Sorry to hear about your Nest thermostat. I want to check it further. 

A few questions — what type of Nest thermostat is this? When and where was it bought as well as what country are you in? Also, could you provide a rundown of the steps you've tried just for us to cover all the bases?

Best, 

Melba

[EdwardT]

Hi folks,

@Melba, thanks for the help!

@Goody74, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Goody74,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Goody74,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward