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I can’t see indoor temperature

Mrtkaya1111
Community Member

I restarted and I also did factory reset but I don’t see current temperature of the house. I can see set temperature but I don’t see indoor temperature… 

6EC96E66-DE6B-4E15-AC25-190ADC5AF6AF.png

18 REPLIES 18

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with viewing the current temperature in the app. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • What is the app version of your Google Home app?
  • Is the current temperature showing in the Nest app?

Looking forward to your response.

 

Thanks,

Edward

Edward,

The same issue is continuing. it doesn’t show current temperature of the house…  I really hope if there is a bug this will be fixed with the new update…I think the thermostat I have is first generation, white one… 
Serial no. 15AA01AC45180KN2
Device ID 64166600009CDFE2
Software 6.2-27
 
 

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

Thanks for the added information. Just to isolate the issue, could you try clearing the cache of the app and let us know if there are changes.

 

Thanks,

Edward

There is no change, I cleared the cache from safari but it did not solve the issue 

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

Thanks for trying. We'd like to know more about this. Please fill out this form so we could investigate further.

 

Thanks,

Edward

Not sure what form? I don’t see any attachment… 

I am still awaiting a solution I can not see the current temperature 

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

I apologize for the confusion. Please fill out this form so we can create a case for you.

 

Thanks,

Edward

  • I tried multiple time and the form doesn’t work - it keeps giving this error message below 

Refresh this page and try again. Sorry, there was a problem with the form.

EdwardT
Community Specialist
Community Specialist

HI Mrtkaya1111,

 

I'm sorry to hear that you're having an issue with accessing the link, Could you try using this link? If it's still giving you the same message, is it possible to try it using a different device?

 

Thanks,

Edward

Edward I tried with Android phone and same issue, it doesn’t allow me to submit the form. Can you send me an email address so that I can provide information and you may be able to submit from your end

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

I apologize for the inconvenience. I'll be checking this with our team and give you an update about the form.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

Edward problem is still going on, I don’t see indoor temperature and the form you sent does not work… I am awaiting from you resolution path-forward - you were going to let me know how can I submit the form. The form you send t did not work with android and iphone 

Same error message 

Refresh this page and try again. Sorry, there was a problem with the form

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

Thanks for trying. I'll follow up with the team regarding this and I'll get back to you once I get an update.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

I created a case for this issue and forwarded it to our team. We will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hrs.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Mrtkaya1111,

 

Thanks for the response. Could you try filling out the form again using the link that we provided above? Let us know if it's still not working.

 

Thanks,

Edward