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I cannot get my nest to find wifi

ThePinballvicar
Community Member

I have had a nest for 2 years. Love it but i cannot get it to connect to wifi.
I have called support twice and was told it was my house wifi. So i contacted my cable provider who replaced all the extender pods. Still no luck, so i bought a router and ran a cable to the area. i have 2 phones, one personal, one work, and i have many wifi devices, Gosund power outlets. none of them have trouble finding the wifi. i setup a 5ghz ssid and 2.4 ssid. still cannot connect. What else can i do? At this point, i think the device is defective but the contractor who installed it doesnt have the receipt.

7 REPLIES 7

AKGK96
Community Member

I have the same issue, I've had it 6 months, I'd be interested to know if you got anywhere.

Sully1
Community Member

I just purchased a third gen thermostat and installed in bedroom zone and it won’t pick up WiFi yet other devices in the room don’t have an issue. Yet the other two zones which have second gen thermostats they both work fine and have had them for years. Any suggestions welcome.

Markjosephp
Community Specialist
Community Specialist

Hello folks,

I'm sorry to hear that you're all having issues with the Nest Thermostat that won't find any Wi-Fi networks, and I appreciate all the steps you have taken. I'd be happy to take a look into this for you.

To isolate, could you tell us what type of Nest Thermostats you have? Are you getting any message codes under the network settings? Also, please check the battery level under "Power" in the technical info settings on your thermostats.

I'll look forward to your response.

Best regards,

Mark

AKGK96
Community Member

Hi @Markjosephp mine is a Nest thermostat with heat link, I charged it today so it’s not the battery, the message just says it can’t connect saying it’s too far but it’s been connected to the same router for 6 months without problems. Also today the set temperature just keeps randomly changing so one minute it says it’s 23 the next 18.

AKGK96
Community Member

@MarkjosephpI’ve also tried connecting to my phones hot spot but it’s not picking that up either

Markjosephp
Community Specialist
Community Specialist

Hi AKGK96,

 

I'm sorry if you have to go through this. We appreciate that you've tried to find a fix; let's sort this out.

 

Please fill out this form so we can investigate further and let us know once you're done.

 

Thanks,

Mark

EdwardT
Community Specialist
Community Specialist

Hi AKGK96,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

 

Thanks,

Edward