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Thermostat won’t connect to WiFi

Community Member

I’ve seen others have this issue … but I didn’t see a final way to resolve.

I have three Nest Thermostats for about 3.5 years. Two of them connect perfectly and work fine. But the one on the main level won’t connect to Wi-Fi anymore and the app says it’s offline. This sucks because I have old settings on it which the manual change won’t override … so I’ll set it to 72 but then when it hits the old time to go to 65 it will enact that and I freeze.

Any help would be much appreciated!!!


Community Specialist
Community Specialist

Hello Annique,

I'm sorry to hear that you're having issues connecting your thermostat to your Wi-Fi network. I'd be happy to take a look into this for you.

To isolate, could you tell us what type of Nest Thermostat you have? Are you getting any message codes from the network settings? Also, please check the battery level under "Power" in the thermostat's technical info settings.

I'll look forward to your response.



Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.


Community Specialist
Community Specialist

Hi Annique,


I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.