I forgot my nest thermostat pin and deleted it from my app

[Fahlonnaples]

I have tried everything. I connected it to my sons Chromebook and it’s recognizing it but I can’t figure it out myself. Any help is appreciated, as we’ve been too hot or too cold lol. Plz & Thanks!

[Houptee]

Nest tech support has to help you to reset it after you have it connected to a laptop.

Hopefully they will respond to this soon.

[zoeuvre]

Hi Fahlon, 

Thanks for being ahead in troubleshooting your Nest Thermostat. Can you look for the Nest folder on your computer screen or search for technicalinfo.PLIST file on your Chromebook? I'll look forward to your response. 

I appreciate the help, @Houptee. 

Best, 

Zoe

[zoeuvre]

Hi there,
 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[Fahlonnaples]

Geez we’re freezing over here 🥶. 

[Fahlonnaples]

I have found it but that’s it. I open it and see coding 

[zoeuvre]

Hi there, 

Thanks for letting us know and I'm sorry to hear about the situation. We’d like to take a look at this for you. Could you please fill out this form with the needed information?
 

Regards, 

Zoe

[Fahlonnaples]

I did. Sent it right away.

[Fahlonnaples]

I filled it out and I haven’t heard anything back. Anything I can do to speed up this process? It’s really cold outside.

[Markjosephp]

Hello Fahlonnaples,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark

[Fahlonnaples]

But also I can’t save the file as .Dropbox as it says it’s reserved for system something or another