I had my new best connected to my Android phone but after adding a family member I lost the connecti

[Muffins223]

Hi, I had a completed setup to my Android phone as nest manager.  I invited an iphone user to join the family.  When I connected the iPhone all connectivity was lost and now I keep getting an error when trying to set my Android back up as manager and reinstall the nest.  Please HELP!

[MelbaDT]

Hey Muffins223, 

Thanks for posting and sorry for the delay. I want to check on this further.

A few questions — what Nest devices do you have on your Nest app? Are you able to see and control those devices on the iPhone? Also, what message are you getting on your Android phone? It would also be great if you could post a screenshot of the message so I can dig deeper into it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. Should you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba