I have moved, and cannot delete the Nest Thermostat from my account

[ggalewski]

I have moved and I left the Nest Thermostat at my old home for the new user.  The Nest Thermostat is not currently connected to any WIFI network.  And I no longer have the Nest App on my old iPhone 6.  I am unable to remove the Nest Thermostat from my Google Account.  And Nest Customer Service has been totally non-helpful.

[Ryan_G]

Hey ggalewski,

Thanks for reaching out and I'm sorry for the delay.

To help you further, could you tell us what's the case number provided by the support team? 

I hope to hear from you soon.

Best regards,

Ryan

[ggalewski]

Case Number:  5-5000000032316

[Ryan_G]

Hi ggalewski,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[ggalewski]

Yes I still need help.  Nothing has changed.  I did not receive any response from you or anyone at Google after responding to your request to send you the Case Number.

Please respond.