I have recently moved into a property with a Nest Thermostat, I don’t have a PIN to unlock the dial

[rgaila]

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Original Poster: Amanda Hyslop 

I have recently moved into a home with the Nest device.  I do not have a PIN to unlock it and would like some help on setting it up.

[David_K]

Hi Amanda,

Let's try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

[Amanda1]

I am unable to locate a socket to plug it into a computer?  The thermostat dial on the wall doesn’t have one, looking at the main unit in the garage I can’t see one, can you advise where it would be? 

[Kt12348888]

I can’t attach a computer to my nest thermostat (gen 3) 

Your response doesn’t make sense to me. Is there any way to fix this

[Kt12348888]

I’m in the same boat, does anyone know how to fix this?