I have two nest. They were both working. Now the one downstairs will not connect. Any suggestions.?

[JimB61]

Have 2, they both were working fine. Now one of them won’t connect to wifi? Any suggestions?

[Jenelyn_O]

Hi JimB61,

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? In what country are you located? Do you see any messages or codes on your thermostat or in the app? 

Best,

Jenelyn