Google Heat Link Replacement - Scam email ?

[AntonyMee]

Hi all

i received the following email yesterday, after receiving another similar one a few days ago. It suggests that my 'out of warranty' heatlink needs replacing and directs me to book online with a company called BOXT.

Im suspicious that it might be a scam, anyone have any ideas ??

Your thermostat’s Heat Link is eligible for a replacement by Nest

Nest detected that your thermostat's Heat Link disconnected at 01:00:00 GMT.

If you turned the Heat Link off, or if there was a power outage, this disconnection would be expected. However, if your home unexpectedly lost heat or hot water, this disconnection may be due to an issue with your Heat Link.

To schedule a no-cost replacement, please visit our dedicated website and enter case number 9-4156719694300.

We don’t advise repairing or uninstalling the device on your own. You can contact Nest Support by calling 44(0) 808 169 2307 or visiting the Help Center if you have additional questions.

© 2023  Google Commerce Ltd., Gordon House, Barrow St, Dublin 4, Ireland These alerts are meant to provide you with helpful information, but we make no endorsement, representation, or warranty about the health of your HVAC system. These alerts should not replace a diagnosis by a qualified HVAC professional.

[Frustratedddd]

Not seen that one, but if your Heat Link is working, why not just delete the message again?

[AlexD]

Thanks for reaching out to us here @AntonyMee . If possible please take a screenshot of the email so we can see it exactly but not to worry. These kind of emails are sent out if there is a disconnection from the Heat Link.

In the UK region we have a partnership with BOXT to provide replacements for Heat Links. In cases where the display detects a disconnection or power drop from the Heat Link and email may be sent out to let you know about this and the option to schedule an appointment with BOXT.

Now this does not mean that something is wrong with the Heat Link, it can be just a small disconnection, power fluctuation or a temporary power cut. 

If you do notice the email, just check on your system. If everything is ok, you can ignore it. If you do notice your Heat Link has no LED on it you can use the information in the system to contact BOXT or get in touch with us on any support channel. 

[AntonyMee]

Great thanks for this. Sounds like it’s a legit email then. I’ll fill out the form 👍

[Clovelly]

I have received same email, are they genuine, it seems to take me to boxt to book an appointment. How do I send you a screen shot 

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[AntonyMee]

Yes thanks for your help. 👍👍

[TudorL]

Hi there, just checking if you managed to schedule your appointment with BOXT?

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[AntonyMee]

Yes I’m all sorted thanks. Have appointment booked in for January 

[Vladut]

That's great. let me know if you need anything else.