I’m so over this Nest thermostat

[Alemle]

I just bought a house. It has 2 thermostats. The previous owner was able to give me the password for the first one and which I am able  to control the through the app. The second one he forgot the password. We have tried everything and neither of us can gain control over the how it functions. I’m so over it. I have absolutely no control over it . It comes on and off as it pleases. Sometimes it’s just blowing out cold air…other times it’s burning me out. I need help to reset this thing or to just turn it off until I can figure it out. Please help. 

[David_K]

Not to worry! Try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @David_K.
@Alemle, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hi folks,

@Alemle just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Jake, davidking and Mel.

Regards,
Emerson