Inability to access Nest app on my iPhone 12.

[Bosworth]

I have become unable to access my Nest thermostat through the Nest App on my iPhone12. The app continues to work on our other iPhone12.  I have not deleted the Nest, but I followed the instructions to add product.  The app tells me the Entry Key is incorrect and I am unable to proceed.  Is there any way to get re-connected?

[Jenelyn_O]

Hi Bosworth,

Thanks for reaching out. I'm sorry for the delay. For you to be able to add your Nest Thermostat to the app you must have an Entry Key that you can find under the Nest app option on your thermostat. I suggest restarting your thermostat Account Connection before adding it to the app.
 

You can follow these steps:
 

1. Go to your thermostat Quick View menu.
2. Select the gear icon for Settings.
3. Turn the ring and look for Restart.
4. Choose Account Connection.
5. Once your thermostat is back in, connect your thermostat to your Network.
6. Once it is connected, go back again to the Settings and look for the Nest app option to get the Entry Key.
7. Go to the Nest app on your phone and proceed adding your thermostat to your account using the Entry Key.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Markjosephp]

Hello folks,

Thanks for the help here, Jenelyn.

@Bosworth, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark