Inserted pin into bottom of Nest Thermostat - device will not power on

[Bseidle]

I inserted a pin into the hole at the bottom of the Nest Thermostat thinking I needed to do this — like with the Nest Hello — to remove the thermostat device from the wall to change the batteries. 

The device will not power on. I’ve tried removing the batteries, waiting several minutes and reinserting them, but I have had no luck getting the device to power back on.

when trying to manually add the device back to my home, it cannot be found. 

Anyone else experience a similar issue and have any idea on how to resolve?

[MelbaDT]

Hey Bseidle, 

Thanks for posting and I'm sorry to hear about your thermostat. 

Just to confirm, you have the new Nest Thermostat with the mirrored display, right? If yes, did you use high-quality 1.5 V AAA alkaline batteries from a known manufacturer? Also, did you push the thermostat display back onto the base until it clicks into place?

Best, 

Melba

[Bseidle]

Hi Melba,

Yes to both of your questions. 

[MelbaDT]

Hey there, 

Got it — when and where did you buy this Nest Thermostat? What country are you in? Also, is this the new Nest Thermostat with the mirrored display?

Best, 

Melba

[MelbaDT]

Hi Bseidle, 

How's it going with your thermostat now? Still need our help?

Best, 

Melba

[Bseidle]

Hi Melba,

I bought a new thermostat. If I would have waited for the replies/support for my query I would have had a heatstroke by now!

[MelbaDT]

Hey there, 

I understand — rest assured that we'll take your experience as feedback. We'll learn from it to be able to deliver a better experience in the future. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba