Install Nest Learning Thermostat.......wires from existing thermostat Canada

[Grant11]

existing thermostat has a black and white wire connected to my thermostat to furnace only as I do not have air conditioning .

Furnace is about 15 years old as is thermostat. Cannot see how I can configure the new nest thermostat. Any suggestions ?

[EdwardT]

Hi Grant11,

Thanks for reaching out. I'm sorry to hear that you're having an issue with installing your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• What's the make and model of your current thermostat?
• Could you share a photo of how your current thermostat is wired?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hey Grant11,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi Grant11,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Grant11]

Thanks for your comments, I had to call my furnace technician to connect, there were 2 other wires red and green wrapped around the outer casing, that were not currently connected to the thermostat , but were connected to the furnace. All is working now but cost a few hundred to connecting as well as setting up the app. Peace of mind for future use in the long run.

Grant 11

[EdwardT]

Hi Grant11,

Thanks for the update. I'm glad to hear that it's working fine now. I will be locking this thread in 24 hours. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward