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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Nest App not finding my new Iphone

Hi,3 things have happened lately. I got a new Iphone. I replaced a failed nest thermostat. One of my HVAC units was the end of the day my nest app on my phone doesn'r recognize the nest thermostat and the thermostat thinks its account is ...

gjenkins by Community Member
  • 3 replies
  • 0 kudos

Nest Thermostat E - Two systems/units

Hi! I am trying to get some compatibility information relating to a current Nest Thermostat E I have. Setup: AC unit (single zone) in attic, Baseboard water fed boiler (3 zone, 3 totally separate thermostats) in basement. I have a second floor thermo...

WhatsApp Image 2022-05-22 at 8.39.39 PM.jpeg
mmalj by Community Member
  • 4 replies
  • 0 kudos

Resolved! How do I add auxiliary power to Nest E thermostat?

After 3+ years with no issues one of my Nest E thermostats went dead with a low battery. Unfortunately I was away & noticed it on the app. (Neighbor reinstalled old Honeywell mercury tstat.) Have since returned and charged the problem Nest with USB c...

bobm by Community Member
  • 11 replies
  • 0 kudos

Resolved! Restarting after a factory reset

I did a factory reset and can't find the device using the app. The app keeps asking for the code, but the device doesn't display a code. It only displays "continue setup in the google home app" in English and Spanish.

Albeet by Community Member
  • 4 replies
  • 0 kudos

Nest 2nd gen thermostat sees SSID but app says it is offline

I have a 2nd gen nest thermostat that has worked reliably for years. It went offline 4 days ago - not able to access it through android app or web client. I have rebooted the device and successfully found my router in setup. It appears to connect. Bu...

llewyn by Community Member
  • 5 replies
  • 0 kudos

Resolved! Two zone system - AC and fan in zone 2 not working

2 zone HVAC system. During winter, installed 2 Nest Thermostats (with power connectors). Heat worked perfectly fine. Just started AC season. Zone 1 is working fine. Zone 2 - nothing. System doesn't kick on, fan doesn't turn on.Restarted and then did ...

Smoathly by Community Member
  • 11 replies
  • 0 kudos
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