Invalid message: "Your system is running a lot" when it is not running due to external heat source

[jdavis422]

Hi,

I have a thermostat near a wood stove with a remote sensor farther away from the wood stove.

setup:

Hot Woodstove

Thermostat temperature 80+

Remote sensor temp 72 ish

When I turn the set point to 75 (to run the pump a little bit) I immediately get 2 messages that state the system is running a lot and the temperature sensor might need to be moved.

I've checked usage to confirm hardly any activity.  < 15 minutes that day.

I don't think the message trigger is correct.

[Jhonleanmel]

Hi jdavis422,

Thanks for posting and sorry for the delay.

A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[jdavis422]

Hi,

From the nest app: Display-3.6, Backplate-5.4 Software: 6.2-27

Remote sensor: Nest Temperature Sensor-1.0

Not sure what steps I should try as it just seems like a bad software trigger/assumption.

I can send the serial number if requested and safe.

[Jenelyn_O]

Hi there,

@jdavis422, I saw your post and wanted to chime in. I'm sorry for the delay.

I just want to confirm if you still need help as I'll be willing to assist you from here.

Thanks @Jhonleanmel for your help.

Best,

Jenelyn

[jdavis422]

I have not done the sequence recently. Was the code changed?

[Jenelyn_O]

Hi there,

Understood. Could you please give these steps a whirl whenever you're available?

1. Remove the battery tab and take out the batteries for at least 3 minutes to restart.
2. Try to move the sensor in a different area of the room.
   • This is to isolate if the same message will appear.

Keep me posted.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jenelyn_O]

Hi jdavis422,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks for doing a follow up @Jake.

Best,

Jenelyn