12-20-2022 08:40 AM
Hi,
I have a thermostat near a wood stove with a remote sensor farther away from the wood stove.
setup:
Hot Woodstove
Thermostat temperature 80+
Remote sensor temp 72 ish
When I turn the set point to 75 (to run the pump a little bit) I immediately get 2 messages that state the system is running a lot and the temperature sensor might need to be moved.
I've checked usage to confirm hardly any activity. < 15 minutes that day.
I don't think the message trigger is correct.
01-03-2023 11:07 AM
Hi jdavis422,
Thanks for posting and sorry for the delay.
A few questions: what Nest Thermostat do you have? Check this link to know what thermostat you have. Since when has this been happening? Also, what troubleshooting steps have you done so far?
Best,
Mel
01-03-2023 11:15 AM
Hi,
From the nest app: Display-3.6, Backplate-5.4 Software: 6.2-27
Remote sensor: Nest Temperature Sensor-1.0
Not sure what steps I should try as it just seems like a bad software trigger/assumption.
I can send the serial number if requested and safe.
02-08-2023 02:01 PM
Hi there,
@jdavis422, I saw your post and wanted to chime in. I'm sorry for the delay.
I just want to confirm if you still need help as I'll be willing to assist you from here.
Thanks @Jhonleanmel for your help.
Best,
Jenelyn
02-08-2023 02:12 PM
I have not done the sequence recently. Was the code changed?
02-14-2023 11:41 AM
Hi there,
Understood. Could you please give these steps a whirl whenever you're available?
Keep me posted.
Best,
Jenelyn
02-17-2023 11:45 AM
Hey there,
I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
02-19-2023 11:15 AM
Hi jdavis422,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Thanks for doing a follow up @Jake.
Best,
Jenelyn