09-02-2021 01:31 PM
09-09-2021 01:03 PM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I can definitely understand the confusion when it comes to thermostat issues as it can be very odd to figure out sometimes, but I'm happy to look into this for you.
First off, I would suggest using the Compatibility Checker to see if your system is compatible. Then, if it is, I would suggest contacting a pro to come out to help you with this since I know that the Nest thermostat is not compatible with stranded wires, every wire has to be connected to the Nest Thermostat system.
Please let us know if you have any further questions or concerns.
Best regards,
Garrett DS
09-14-2021 10:16 AM
Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS
09-14-2021 02:01 PM
I did. Didn’t really help.
09-14-2021 02:16 PM
Hey there,
Sorry to hear that it didn't help. What else have you tried? What troubleshooting steps have you tried to go through and what issues are you still having?
Would love to get some more information so that we can try to help you.
Best regards,
Garrett DS
11-12-2021 10:22 AM
Hey all,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake