cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Learning Nest will not pair with phone - learning Nest looks like a basic one on the app

howlinjags
Community Member

Both the QR code and the code you can enter manually cause the Nest app to think I have a basic style Nest thermostat - not the learning one.   and, it does not pair.   I bought two of them, and the upstairs one did the pairing fine and knew it was a learning thermostat.   took just a couple mins.    I have tried the downstairs one several times - no success

5 REPLIES 5

Markjosephp
Community Specialist
Community Specialist

Hello howlinjags,

 

I'm sorry to hear about the issue that you're having when trying to set up your other Nest thermostat. I'm sure you have tried everything on your end, but I'm happy to help.

 

Do you mind me asking if you're getting any message codes during the process, and what's the message? Also, were you able to finish the set up without connecting it to the WI-Fi network or in the Nest App? Have a look at this article and let us know if you need more help.

 

Looking forward for your response.

 

Thanks,

Mark

Hi howlinjags,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble, as I would be happy to take a closer look and assist you further.

 

Best regards,

Mark

Hello howlinjags,

 

Chiming in to check if you have additional questions or concerns as we will be locking this thread in 24 hours.

 

Thanks,

Mark

Mark - thanks.   I think I'm good now

Markjosephp
Community Specialist
Community Specialist

Hi howlinjags,

 

That's a relief! Thanks for letting me know and I'm glad you were able to address your concern finding a fix. So I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

 

Best regards,

Mark