Locked out of NEST Thermostat: Not connected to the app and I cannot unlock it- Help!

[Holly51]

My nest is locked and I’ve tried to use all possible pins I can think of and nothing has worked and my nest thermostat isn’t connected to my app and I’m just stuck and can’t use the thermostat! Please help !! 

[David_K]

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Facheti]

Yes I see technical info.plist

[Facheti]

I see it

[Facheti]

Hello 

[David_K]

@Facheti Are you also experiencing this issue and have followed the steps I shared? You don't appear to be the original poster of this topic?

[Facheti]

Yes I did 

[Facheti]

Hello can i speak with someone 

[David_K]

Worth pointing out the community isn't a real time support channel. If you would prefer, here is how to contact the Google Nest support team directly to speak to an agent.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

[MDBelalHossain1]

Locked out of NEST Thermostat: Not connected to the app and I cannected on & online support it- Help!

[David_K]

Were you able to follow the steps I shared above? Have you already contacted support for next steps?