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Locking the sensor for hear and cool

sj95136
Community Member

Hello,

Today my AC ran for hours and because I accidentally hit the external sensor upstair for cooling and because the temperature never reaches the desired temp. Unfortunately i did not know and my family complained that the house was like freezing cold. Took me awhile to figure out when I got home. It would be nice to lock which sensor to be used.

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey sj95136,

 

I wanted to follow up and see I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best, 

Melba