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Lost thermostat on my app

Kinghopwas
Community Member

Went on holiday and everything was working fine. Attempted to use app while away but couldn’t connect. Upon return I can turn heating and hot water on at thermostat- but the app doesn’t have the thermostat on it. But the schedule that was in the app seems to be working (don’t know if that’s saved in my iPhone app or in the thermostat).
How do I recover the app?

3 REPLIES 3

AndaD
Community Specialist
Community Specialist

@Kinghopwas

 

Thanks for reaching out. I'm sorry to hear about the issue with your Nest App. Is the Nest App still installed on your phone at the moment?

AlexD
Community Specialist
Community Specialist

Hi, just wanted to check in. Do you need any further assistance? If so, make sure to let me know.

Vladut
Community Specialist
Community Specialist

Hi there, as you haven't replied, we're just gonna go ahead and close the thread. Let us know if you need anything else. Have a great day ahead!