11-11-2022 02:28 PM
Read all the community posts on losing thermostats on the nest app. Nothing seems to work. Frustrating. Heard so many other issues I think I’ll just go back to dependable programmable mechanical thermostats that hvac pros say are reliable. I called two pro about the best issues I have had and neither would touch nest! Learning g thermostat apparently froze during an update and now can’t find wifi. Just going to trash it because I have spent 10 hours reading up on fixes none of which worked.
11-15-2022 07:00 PM
Hi Fdcpa,
Thanks for reaching out. I'm sorry to hear about your experience. I'd love to know more about this. Is your Nest Thermostat still showing that it's connected to an account? If you haven't yet, please check this article for some troubleshooting steps you could try.
Thanks,
Edward
11-16-2022 06:35 AM
Hi,
This article provides the most basic of steps, all of which have either been tried or are non applicable.
I added a Nest thermostat to handle my cooling system which is separate from my heating. I did this successfully through the Google Home app as instructed.
The existing Nest learning thermostat then disappeared from the Nest app. When I go through the process to try to add it, it requests a 7 digit code that is supposed to be within the settings on the thermostat. It is indicated an account already exists, most likely because my wife has the app on her phone and the thermostat is still present within that.
So the questions becomes, do I wipe it out on her phone and risk losing it entirely? Seems like a big chance to take given all of the issues with this product.
Thanks
11-16-2022 04:32 PM
Hi Fdcpa,
Thanks for the response and added information. If you still want your wife to have access on the thermostat, you can be added as a home member on the Google Home app. Here's how:
Let us know how it goes.
Thanks,
Edward
11-19-2022 04:42 PM
11-20-2022 04:48 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Mel