10-11-2021 01:53 PM
My thermostat lost wifi connection yesterday. I've followed ALL of the tips and troubleshooting. My wifi is connected and very fast. I even uninstalled the thermostat and reinstalled via scanning the back. Please help
10-18-2021 03:21 PM
Hey Mbunderh2o,
Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-26-2021 01:08 PM
Hey Mbunderh2o,
I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
10-27-2021 01:19 PM
Hey Mbunderh2o,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake