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Lost wifi connection with w5 message

Mbunderh2o
Community Member

My thermostat lost wifi connection yesterday. I've followed ALL of the tips and troubleshooting. My wifi is connected and very fast. I even uninstalled the thermostat and reinstalled via scanning the back. Please help

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Mbunderh2o,

 

Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Mbunderh2o,

 

I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Mbunderh2o,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake