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Low battery; nest thermostat not cooling; not connecting to app

Cathyphillipstx
Community Member

Nest thermostat not cooling the home any more. Reports low battery signal and will not connect to the Nest app and frequently drops off the Wi-Fi. Help Home temperatures are over 80° @

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Cathyphillipstx,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

 

  • How is your Nest Thermostat wired?
  • What is the power readings of your Nest Thermostat? You could find this info by going to Settings > Technical Info > Power.

You could also try charging your Nest Thermostat to a wall outlet using a USB cable for at least 30 mins before checking the power readings.

 

Thanks,

Edward

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's it going with your thermostat? Feel free to reply back with the needed information being requested above so we could keep the ball rolling. 

 

Best, 

Melba

EdwardT
Community Specialist
Community Specialist

Hi Cathyphillipstx,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward