Major problems to sign in so I can use my nest thermostat which I used to do

[rodneyryd]

Major problems to access my Nest Thermostat on my phone. My account maybe needs to be reset. I used my google account that supposed to send me a link to reset my account since last week but I can’t and it’s frustrating. 

[David_K · Accepted solution]

If you login using a Nest account, follow these steps:

https://support.google.com/googlenest/answer/10371718

If you login using a Google account, follow these steps:

https://support.google.com/accounts/answer/7682439

For further support with Google account recovery, I’d recommend posting in the Google Account community:

https://support.google.com/accounts/community

If you’re not able to recover your account after trying those steps, you may want to consider factory resetting your thermostat and setting it up again using a new account.