Message reads my device is connected to an account

[JustMe2024]

Cannot manage my device and successfully see info while or after trying to migrate to google nest

[CoolingWizard · Accepted solution]

@JustMe2024 , you will receive this type of a message. If you purchased a used Nest thermostat that still registered to a different email account that has been set up previously and not deleted from the previous email account. Where did you purchase your nest thermostat from?

AC Cooling Wizard