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Migrating Nest to Google home

Peter49
Community Member

I am trying to migrate my nest account to works with google home and I get to the point where it asks you to 'Allow' but the following message comes up 'Oops! we've encountered an error.  please try again'.  But I can't see what I'm doing wrong and I need to set up my Nest thermostat.  

3 REPLIES 3

leojen
Community Member

I don't know if this is it but when I started this migration I had the same error and it was because the email I used for my Nest was not a gmail. I had to login to setting on Nest and change my email to a gmail and then it worked. 

I hope that helps and I with Google error message would simply tell me that. 

Good luck

MplsCustomer
Bronze
Bronze

@Peter49 

I don't know what's happening in your case, but perhaps this Google Nest Help page on migration issues will be of some help:

https://support.google.com/googlenest/answer/9297676

EdmondB
Community Specialist
Community Specialist

Hello everyone,

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond