Moved and want to deactivate my nest thermostat account.

SB2817
Community Member

Please tell me how to deactivate my Thermostat account only
I no longer live at the same address 

I am  not transferring the account 

I no longer use a nest thermostat I do not have the thermostat it was left at my previous address 

I do not have the serial code 

I assumed that when I moved my wife was no longer available and the thermostat would no longer keep my information 

apparently I was wrong because I can still login to the app and see the set temperature at my previous address home 

please advise 

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Hi @SB2817 

Remove the thermostat from your app:
Remove a device from your Google Account - Google Nest Help

The new owner will need to factory reset it in order to set it up with their account, assuming it's still a supported model.

As for your account:

If you have an existing, non-migrated Nest account, refer to the deletion steps here:
FAQs about accounts for the Nest app - Google Nest Help

If you're using a Google account, or migrated your Nest account to a Google account, see these steps:
Delete your Google Account - Google Account Help