Moved in - No Pin for Nest Thermostat - help!

[jHal]

Just moved into a new home. We don't have the pin for the existing Nest Thermostat. I'm unable to add the app or gain access to the device. Is there a way to do a factory reset? Please help!

[MsDrasby]

In your situation I suggest you fill out the entire following form to connect directly with Google Nest Support:

 https://support.google.com/googlenest/gethelp

[aatienza]

Hey folks,

jHal, checking in — were you able to reach out to our support team for assistance?

I appreciate the help, MsDrasby.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[jHal]

I reached out to the customer support chat line and they were able to help me. The key was having a USB and being able to plug the unit into my computer. They then directed me on how to do a factory reset. 

[Markjosephp]

Hello folks,

Thanks for assisting, Archie.

Awesome! I'm glad to hear it's back on track, @jHal. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,

Mark