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Moved in - No Pin for Nest Thermostat - help!

jHal
Community Member

Just moved into a new home. We don't have the pin for the existing Nest Thermostat. I'm unable to add the app or gain access to the device. Is there a way to do a factory reset? Please help!

2 REPLIES 2

MsDrasby
Community Member

In your situation I suggest you fill out the entire following form to connect directly with Google Nest Support:

 https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey folks,

 

jHal, checking in — were you able to reach out to our support team for assistance?

 

I appreciate the help, MsDrasby.

 

Thanks,
Archie