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Moved into a Nest equipped Home

Pinnard
Community Member

I bought a home that already has a nest thermostat.    How do I connect with it?

8 REPLIES 8

MplsCustomer
Bronze
Bronze

@Pinnard 

First, make sure the previous owner or resident has removed the device from their Google account in the Google Home app and has performed a factory reset, per these instructions:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

Then use these instructions to install the thermostat in the Google Nest app or the Google Home as appropriate:

https://support.google.com/googlenest/answer/9274936?hl=en

Jeran
Community Specialist
Community Specialist

Hey there Pinnard,

I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, MplsCustomer!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there Pinnard,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Sosjohn
Community Member

What if I can't contact the previous owner?

 

@Sosjohn 

You could try contacting Google Nest Support and ask them to override their controls so you can set up the thermostat:

https://support.google.com/googlenest/gethelp

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@MplsCustomer, thanks for the help!

 

@Sosjohn, how's it going with your Nest Thermostat? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Sosjohn,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Sosjohn,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward