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My 3rd Generation Nest Thermostat has w5 error and can't see any Wi-Fi connections

hawk2moose
Community Member

I have a 3rd Generations Nest Thermostat with the W5 Error. I've tried all the troubleshooting steps (including Factory  Reset) with no luck.  Love the thermostat but lost connection out of the blue. After searching the forum I found there might be a possible "wi-fi" chip automatic software update the locked it up.  Would love it if Google could help me get this fixed. Anyone else have any luck here? 

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello hawk2moose,

 

We're sorry if you have to go through this. We'd like you to have a better experience.

 

To further assist you with the next possible options, please fill out this form and let me know once you're done.

 

Thanks,

Mark

The form you sent is completed. 

Markjosephp
Community Specialist
Community Specialist

Hi there,

 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

 

Best,

Mark