I have a 3rd Generations Nest Thermostat with the W5 Error. I've tried all the troubleshooting steps (including Factory Reset) with no luck. Love the thermostat but lost connection out of the blue. After searching the forum I found there might be a possible "wi-fi" chip automatic software update the locked it up. Would love it if Google could help me get this fixed. Anyone else have any luck here?
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.